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PokerStars recibe una multa de $ 1.000 en Nueva Jersey por no autoexcluirse | Casino Miami
  • Jue. Ago 5th, 2021
18 | Juega de forma responsable | T y C Aplicados​

PokerStars ha vuelto a recibir una multa de la División de Cumplimiento de Juegos de Nueva Jersey (DGE) después de que una falla técnica en su plataforma permitiera a un cliente autoexcluido apostar más de $ 500,000 con el operador de juegos de azar en línea.
Según un Aviso de infracción enviado por la DGE a la organización matriz de PokerStars, The Stars Group, a finales de enero, el regulador impuso una multa civil de 1.000 dólares a la empresa por no evitar que dos jugadores autoexcluidos accedan a su sitio de Nueva Jersey. .
Solo uno de los dos clientes jugó realmente. El incidente ocurrió en 2019.
El jugador que apostó dinero con el operador solicitó un período de enfriamiento de seis meses en septiembre de 2018. En febrero de 2019, solicitó autoexcluirse por completo del sitio de póquer y casino en línea.
En julio de ese año, se puso en contacto con el servicio de atención al cliente y pidió que se le concediera acceso a su cuenta. El equipo de PokerStars reactivó la cuenta del jugador porque el período de enfriamiento de seis meses solicitado originalmente había expirado. Una falla técnica en la plataforma no logró colocar una bandera de auto-prohibición en la cuenta, lo que le permitió volver a jugar.
Cuando se reactivó su cuenta, jugó durante diez meses entre julio de 2019 y abril de 2020. Durante ese período, el jugador hizo depósitos por valor de $ 11,450 y retiró $ 112,97. Colocó casi $ 550,000 en apuestas de casino en línea y más de $ 91,000 en apuestas de póquer en línea durante ese tiempo.
PokerStars y su organización matriz generaron un poco más de $ 16,000 en ganancias de ese jugador, según el Aviso de infracción de DGE.
Operador ordenado a devolver ganancias
Como se mencionó anteriormente, se ordenó al operador de juegos de azar en línea que pagara una multa de $ 1,000 por no evitar que los clientes autoexcluidos reactivaran sus cuentas. El regulador de Nueva Jersey también le dijo a PokerStars que devolviera sus ganancias de más de $ 16,000.
El padre de PokerStars, que ahora es parte del gigante de los juegos de azar irlandés Flutter Entertainment, informó a la DGE sobre el incidente en mayo de 2020. Para entonces, había congelado la cuenta del jugador.
El operador explicó que detectó el problema técnico durante una auditoría de su base de datos de jugadores. Descubrió que el jugador en cuestión optó por autoexcluirse el día que el sitio estaba actualizando su software. Después de un intento fallido de actualización, el jugador no fue marcado correctamente como uno que eligió autoexcluirse de los juegos de azar en el sitio.
PokerStars le dijo al DGE que después del intento fallido, revertió su versión de compilación y volvió a la base de datos en espera, lo que resultó en la cancelación de algunas transacciones. Posteriormente, estos no se copiaron a la base de datos en espera.
Esta no es la primera vez que el regulador local multa al operador. En 2017, se impuso una multa de $ 25,000 por no evitar que los jugadores de otros estados jugaran en su sitio de Nueva Jersey. En 2019, The Stars Group fue multado con $ 10,000 por aceptar apuestas en eventos deportivos prohibidos.
Fuente: "The Stars Group recibió una multa de $ 1k en NJ después de que un jugador autoexcluido apostó más de $ 500k", NJ Online Gambling, 1 de marzo de 2021

18 | Juega de forma responsable | T y C Aplicados​